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Return&Exchange

Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Sign into your nayadolls account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, then submit.
4. Select the return method and refund method, then please pack the item(s) to be returned with the original packaging.
5. Please choose your own logistics company at your cost and mail the package.
Return Conditions
1. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
2. Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper return requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-nayadolls products.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Refunds
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your original payment account, as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.